Returns & Refunds policy
Glaxelle has been serving you with best possible products and services, We promise to keep you smiling.
Our customers are valued not only at the time of buying but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.
You are entitled to cancel your order within 10 days without giving any reason for doing so.
The deadline for canceling an order is 10 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail care@glaxelle.com
Processing Your Order
We try our best to ship goods to you as soon as possible. On an average, it takes us about 3-5 business days to ship goods. However, if the quantities ordered are more than 5 pieces per product per style, or if the item ordered is under production, it may take longer to process your order. Should this happen, we will keep you informed by email. Alternatively, we are always available to assist through mail: care@glaxelle.com or WhatsApp: +91-8824035089.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 10 days
- The goods are in the original packaging
The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
- The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Return and Refund Policy
In case you are not happy with the quality of the product or the product doesn’t fit your needs properly, you can simply return the product to us. You can mail us intimating about the return on mail : care@glaxelle.com or WhatsApp: +91-8824035089 keeping the subject line as order no. with order date. We will initiate a free reverse pick up from our end if the return request is placed within 15 days from the date of delivery. The items for reverse pick up will be picked up within 4 business days from the date of request.
If the return request is placed after 10 days from date of delivery, the products need to be shipped from the customer to our office address: H.N NO- 25 , GALI NO E-3 , 1ST 60 FEET ROAD , MOLARBAND EXTN . BADARPUR , NEW DELHI 110044
. Please note that the product should be unused and should be sent back along with original box and invoice.
In case, we have picked up the product, we will initiate complete refund or mutually discussed refund amount as per number of products returned in a particular order.
Alternatively, if the you/ customer has sent the products, refund amount will be added with return shipping charges bared by the customer. Customer will have to share a valid proof on mail: care@glaxelle.com or WhatsApp: +91-8824035089 of the amount paid for shipping the product.
Refunds will be processed in 7-10 working days after products have been received at our office address. Refunds are processed through NEFT/ CMS/ Bank Transfer and we would need the following details for same.
Bank Account Details
IFSC Code
Branch Name
Bank Account Holder Name
In case you are not comfortable sharing your bank account details for refund, we can pay through Phone pay or Google Pay as well. Drop us a line for same at mail: care@glaxelle.com or Call/ WhatsApp at +91-8824035089.
This policy is only for customer in India and we won’t be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.
Glaxelle reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns more than 3 times in a financial year.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail care@glaxelle.com